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Will my printer be able to print onto paper that is not 8½ x 11"?
Yes. TicketMeister PRO accommodates paper sizes other than 8½" x 11" as long as your printer has an adjustable manual feed, which is the case on virtually all modern printers. This is the same feature that allows you to print envelopes. Under the Utilities > Printer Setup on the main menu tool bar, there is a prompt asking for the Type of manual feed adjustment on your printer. If your printer has one slide that pushes either to the left or to the right, choose Edge (the default). If your printer has two slides that converge toward the center, choose Center. This setting lets your software know where the paper is "registered" so that text and graphics can be positioned correctly for the size of paper you are using.
I know I added a particular line of text while in the Text mode, but I cannot see it while in the Preview mode. Where did it go?
If you cannot see a line of text in the Preview mode that you "absolutely know is there" (that is, you can see it while in the Text mode), it is because the size of the font being used is too big for the text block itself. If text does not appear in the Preview Mode, it will not print. The solution is to either reduce the size of the font while in Text Mode or increase the size of the text block while in Select Mode.
What types of graphic images can I use?
TicketMeister PRO recognizes all images that are Windows (.bmp), JIFF(.jpg), Zsoft Paintbrush (.pcx) and Tagged Image File Format (.tif) compliant. However, virtually any type of file you would like to use can easily be converted into one of these image types using standard photo editing software such as Corel's Paint Shop Pro and Adobe Photoshop. NOTE: The file cannot be simply renamed; it must be converted.
Why can't I print to the edge of the paper?
You can print to the edge of the paper, if your printer has that capability.
How close you can print to the edge of any paper is dictated by your individual printer and printer drivers. Unless you use a printer that allows for "edge-to-edge" printing, your printer restricts all printing to within at least 1/4" from all edges of the paper. Add the amount of "space" surrounding any font you may be using to this 1/4", and the border width could be even more exaggerated.
Why does text print upside down or backwards?
Sometimes the printer driver that comes with your printer (that is, software that enables your PC and printer to "talk with each other") and your PC have trouble communicating. This is not a common occurrence but if this happens to you, try deselecting the "Enable advanced printing features" item found on the "Advanced" tab of your printer driver "Properties" window.
How do I create a new layout?
You can create a new layout - a ticket for example - in one of two ways. First, you can open an existing ticket or ticket sample, modify the text and images on that ticket as appropriate, and then simply save it under a new and unique name. Alternatively, you can select New, right click unused or "white" space on the blank composition screen, and add text and image fields as desired.
Image fields can be filled by double clicking with your left button, right clicking once, then Inserting/Replacing images. To add text, select Text mode, place cursor in text block, and then start typing. NOTE: Unless the cursor is placed into a text field that has available, remaining space for additional text, nothing will happen when you attempt to type. You must first either delete existing text to make room or increase the size of the text field.